Customer Return Policy

CUSTOMER RETURN POLICY

Energymart is happy to serve customer and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:

• Product is used/altered/Defective product.
• Physical / in-transit damage to the product.
• Branded product received seal opened.

Customer is not eligible for return/exchange if

•  Its “No longer needed”.
• Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
• Made to Product(on demand) will not be returned.

Guidelines for Return/Exchange:

• For Products purchased on Energymart in the event the customer has any concern with the Product, the customer shall inform to Energymart Customer care within 48 Hours of product delivery.
• Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
• Customer need to share 7-8 images of the Complete product, Product packaging/box (Outer & Inner) & Shipment label while raising the Return or Replacement request.
• In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
• All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
• Energymart shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.

Note: Energymart is always happy to help customer if customer fails to understand the working of product, Customer can contact. Energymart customer care team either through email / phone.

Refund Policy

The refunds in accordance with the above guidelines shall be as per the following:

• In case of pre-paid order, you will receive the refund in the form of store credit which shall be valid for a period of 6 months.
• For cash on delivery transactions (if applicable), refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
• The customer buying the products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.

Refunds / Returns shall NOT be allowed in the following cases:

• Return request is made outside the specified time frame of 48 (Forty-Eight) hours as specified above.
• In case where price tags, labels, original packing, freebies and accessories, box are missing.
• If the Product is damaged by the customer, in any manner as may be determined by Energymart at its sole discretion.
• If Product has been used by the customer.
• If Product sold as combo/sets cannot be returned as individual product.